Practice Information

Opening Hours:

Monday 8.30am - 18:30
Tuesday 7:20am - 18:30
Wednesday 8.30am - 18:30
Thursday 8.30am - 18:30
Friday 8.30am - 18:30

Early surgery Tuesdays appointments from 7.20am

TO CALL A DOCTOR OUT OF HOURS PHONE NHS 111 - DIAL 111

Patient Services

We have Disabled Facilities

Language Line is Available

Patient Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you also have responsibilities.

We will:
• Ensure our patients have 24-hour access to medical advice.
• Work in partnership with you to achieve the best medical care possible.
• Involve you and listen to your opinions and views in all aspects of your medical care.
• Treat the prevention of disease, illness and injury as a primary concern.
• The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:
• Let us know if you intend to cancel an appointment or are running late.
• Treat staff with courtesy and respect, reception staff may have to ask some personal questions to assist us in providing you with the best service.
• Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number.

The Practice Charter

The Meadows Surgery is committed to providing you with the best possible medical care. We will treat you as an individual and respect your privacy and dignity. Everyone working at the Practice is bound by a legal duty to maintain the highest level of confidentiality

On the majority of occasions, the doctor will see patients promptly. Please remember that there may be times when a doctor has to leave to attend an emergency or the doctor may need to give additional time in surgery to a patient because of the nature of the problem he/she presents with. If this should happen an explanation will be available from the receptionist.

Did you get great care today?

We are always interested to hear about the care you receive from the practice. Good or bad, your comments are really important and will help improve the service for you and others.

Please leave your feedback here: www.iwantgreatcare.org

Complaints/Suggestions

We always try to provide the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestion or are unhappy about any aspect of our service please contact the Practice Manager Mrs Rosie Bentley who will deal with the complaint according to the Practice Complaints Procedure. We have an in-house complaints procedure to respond to patient’s grievances.

If you have a complaint you can ask at reception for a complaint form, or you can write or telephone the Practice Manager.

If your complaint is not resolved you can contact Healthwatch on 0300 012 0122. Healthwatch provides guidance when things go wrong when using health and social care services and people need to make a complaint.

Violent or Abusive Patients

All our staff are here to help you, and they follow procedures that help the practice to function efficiently.

The staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility of providing that safe and secure environment

If a patient is violent or abusive whilst on the premises he or she will be asked to leave immediately. If they refuse to leave, the police will be called. Any patients who behave in this manner will be removed from the practice list with immediate effect.

A Training Practice

The Meadows Surgery has been a training practice since 1999. Dr Robert Clark and Dr Dombrowe are GP trainers. The practice has Doctors called GP Registrars who are undertaking specialist training for General Practice. On occasions the GP registrars are required to make videos of consultations for training purposes. Patient consent would always be sought in advance and if you are uncomfortable with the idea of a camera just say no. The practice is assessed by the KSS Deanery at intervals to ensure we maintain high educational standards.

The practice also teaches medical students from Brighton and Sussex Medical School. Dr Charlotte Gillams is involved in undergraduate training.

All the Doctors at the Meadows are committed to training future Doctors.

Home Visits

Home visits are only for those too ill to come to the surgery or housebound patients. When a home visit is necessary please telephone the surgery before 10.30am for a visit.

Alternative Treatments

Dr Dombrowe is qualified in acupuncture.

Third Party Access to Medical Records

For routine audit purposes, representatives of the CCG will be required to look at patients’ medical records. The auditors may not be medically qualified but are all bound by their contract of employment to respect confidentiality. However, if you do not wish your notes to be used in this way, please inform a receptionist.

Insurance Companies and Solicitors will ask for access to your medical records in certain circumstances e.g. mortgage application and accidents. We will only release this information if you have signed the required consent form.

You have a right to see your medical records, subject to certain legal limitations. If you wish to have access to your records you should speak to the Practice Manager, who will advise you of your rights under the Access to Medical Records Act 1990. There will be a charge of £10.You have a right to confidentiality and privacy. Our practice is fully computerised and is registered under the Data Protection Act 1984.

Non NHS Services

Fees are charged for examinations and reports that are not covered by the National Health Service. Examples of these are:

GP signatures on private certificates or forms
Insurance and life assurance policy reports
Accident/Insurance Claims, private medicals, Holiday cancellation,
HGV, PSV & Taxi medicals
Fitness to travel Certificates etc.

Please ask at reception for current fees. You are able to view any report written about you within the limitations of the law but you need to let us know that you wish to see it.